It was just a decade ago that workplace safety incentive programs were new on the scene. Today, they are a commonplace approach used by small and large companies to improve safety and reduce worker injury-related costs.
Since their adoption, believers of safety incentive programs have come to find that they are an important element in any health and safety program, but skeptics point to a variety of pitfalls that may actually decrease job safety.
The problem arises when companies take a cookie-cutter approach and implement a simplistic program in which tangible awards are provided based solely on employees achieving a specified number of accident-free days (free from injuries that result in lost time or other significant cases). This kind of approach is widely believed to lead to under-reporting of injuries, which can cause your organization to be unaware of – and consequently unable to fix – potentially dangerous situations in the workplace.
Fortunately, behaviour-based programs are significantly more effective in actually changing employee behaviours and in firmly implanting a safety-minded culture in your organization. Rather than just “working X days without a lost-time injury,” behaviour-based safety incentive programs provide incentives for employees to make safety suggestions, participate in meetings or audits and implement job improvements. By getting employees involved in the process of creating a safe work environment, they will be more likely to focus on the total outcome rather than just the reward.
Your Safety Incentive Program
When safety incentive programs are implemented improperly, they run the risk of becoming:
- Ineffective: Employees ultimately lose interest, while employers find them too time-consuming and costly to keep up.
- Expected: Employees eventually expect to receive the incentive regardless of the outcome.
- Routine: When expectations and rewards are the same year after year, employees will lose interest and the program will run out of steam.
- Punitive: Employees may become “punitive” toward one another, particularly when group rewards are used. If one person is responsible for the loss of a group reward, that individual may become the target of negative behaviour or resentment by other employees.
- Irrelevant: Employees may not see the relevance of the programs, even from the beginning. After all, aren’t they supposed to be safe as part of their job requirements?
Conversely, when safety incentive programs are only one part of an overall safety-minded culture and a well-planned and administered safety program, the use of incentives can mitigate unsafe acts and change employee behaviours. Safety incentive programs should never be a substitute for a good job design, but rather should be.used in organizations that have already been successful in eliminating unsafe conditions and hazards.
When employers recruit safety-conscious workers, involve top and middle management in safety performance and clearly link awards and incentives to specific performance measures, a safety incentive program can be a success.
Program Do's and Don’ts
- Understand the importance of recognition versus reward. Companies that train and encourage leaders to recognize safe behaviour and positive outcomes have excellent safety cultures. Employee recognition is essential to building safety awareness and should be used as a significant way of promoting the program on a continual basis. Consider the value of recognition in newsletters and awards ceremonies, surprise pizza parties and even a simple pat on the back. This type of recognition from superiors is often seen as more personal and meaningful than tangible rewards. Then, use those other rewards as icing on the cake.
- Use constant repetition and consistently promote the program. Take your cues from marketing, where the most essential thing to delivering a message is frequency and consistency.
- Get management support and buy-in. Every manager from supervisors to the CEO must be committed to, and participate in, the program. Employees will never buy into a program if they see that management hasn’t.
- Commit appropriate time and money to the program. Safety incentive programs on average cost $50 per employee per year and take significant time to properly plan and execute. The appropriate budget and time commitment will go a long way toward implementing and maintaining a successful program.
- Make safety a core value for your organization. It is as important to long-term success as production and profits. Discussion of safety issues should be part of every meeting.
- Involve employees in the process. Have them participate in committees, inspections, investigations and making suggestions.
- Set high expectations, state them clearly and often, and provide employees with the proper resources and equipment to meet them.
- Reward everyone and reward often. While you are spending money on and rewarding the people who are already safe, what are you doing to change the behaviour of those who aren’t? Be sure that every employee has an equal chance at rewards. If you are using long-term processes or points-based programs that build toward rewards, send regular updates so employees know where they stand. With any program, provide routine feedback and continuously connect successful behaviour changes to the reward.
- Provide rewards that are genuine, meaningful, important and worth achieving. Sometimes a pat on the back is worth more than cash.
- Focus on just the reward. Instead, consistently educate and encourage the safety-conscious behaviour that will lead to the desired outcome.
- Focus on injury reports, which are lagging indicators. Programs that are based solely on reducing the number of reported injuries can discourage timely and accurate reporting. Instead, implement strong injury reporting policies and accident investigation procedures alongside a program that encourages safety-conscious behaviours and makes safety top of mind for all employees.
- Let the safety incentive program stand alone or be a substitute for a full safety program. Safety incentive programs must be used alongside safety meetings, training sessions and employee suggestion programs in order to help build safety awareness and long-term enthusiasm for the program. Any company considering a safety incentive program should already have in place a comprehensive safety program that includes return-to-work light duty programs, thorough accident investigation procedures and employee-driven safety committees.
An effective safety incentive program is just one of the many ways you can help reduce risks within the workplace. To see where custom insurance coverage can help fill the gaps where your business is most vulnerable, talk to us today.